Privacy Policy

This Privacy Policy applies to the websites of PicoCandy Pte. Ltd. (hereinafter “PicoCandy”, “we” or “us”) and the products and services which we provide (together with our websites, collectively referred to as the “Services”). It explains how we collect, use, process and disclose personal information when you use our Services.

PERSONAL INFORMATION PROVIDED TO US

Registration Information

When you sign up for an account to use our Services (“Account”), your telephone number, email address, and phone-book will be used for the following purposes:

(a) Your mobile phone number (for smart-phone users) or mobile phone email address (for feature-phone users) will be acquired in order to find other Account holders of the Services whom you know or may know and register or recommend them as friends, as well as to confirm your identity and prevent any unauthorized use of your Account.

(b) The phone book in your mobile device will be used to find other Account holders whom you know or may know and register or recommend them as friends, as well as to prevent any unauthorized use of your Account. Please be informed that only phone numbers and mobile email addresses stored in your phone book will be used. All other information such as names, photos, addresses, and email addresses not associated with mobile phones, will not be acquired.

(c) In order to carry-over an existing Account onto another device, or to use features of the Services which allow you to access the same Account on multiple devices (hereinafter referred to as “Multiple-device function”), you would need to register an email address with us (for feature phone users, this will be the email address mentioned above) and configure a password. Email addresses and passwords registered for the purpose of using the Multiple-device function will be used for identification purposes as well as to prevent any unauthorized use of your Account.

The abovementioned personal information cannot be viewed by other users of the Services, and you can choose whether to submit such information to us. However, please note that if you decide not to provide such personal information to us, you may not be able to enjoy all or some parts of the Services.

Profile Information

To provide a seamless experience, and to promote effortless communication between users of the Services, you may be asked to share additional details such as your full name, date of birth, or a photo on your account profile which other users of the Services are able to view. The submission of such personal information is entirely optional, but if you decide not to provide such information, you may not be able to enjoy some parts of the Services.

Promotional Events

There may be occasions where you would be asked to provide personal information such as your name, address, phone number, email address, gender, and date of birth etc., for the purposes of surveys, draws as well as other promotional events organised by us, and which are required to courier prizes or deliver purchased products, etc., to you.

Problem Reports

If you encounter a problem with the Services and report the problem to us, we will use personal information which you provide to us, such as your phone number, email address, device type, etc., to help establish your identity, investigate the reported problem with the Services, and to provide an appropriate response and/or solution to the reported problem.

Payment Information

We will ask for your credit card information in order to process payments for purchases which you have made through the Services. We do not retain any credit card information as settlements of those purchases are completed by the appropriate payment agencies.

HOW WE USE PERSONAL INFORMATION

In addition to the specific purposes detailed above, we will also use the personal information provided to us for the following purposes:

(a) managing and administering the Services;

(b) notifying you of any other important information regarding the Service and to communicate with you where necessary;

(c) conduct research and analysis aimed at reviewing and improving the Services; and

(d) other additional purposes with your consent.

All personal information provided to us will be kept confidential. However, we may be required to share your personal information with our business partners, whether located in Singapore or outside of Singapore, where it is necessary to provide the Services. Before sharing your personal information, we will take appropriate steps to ensure that the recipient will keep your personal information confidential and secure.

NON-IDENTIFIABLE DATA

Cookies

To provide the best possible user experience to you, as well as for maintenance and security purposes, cookies will be used to store user settings, to record access figures as well as monitoring usage patterns and statistics. Cookies are pieces of information which are issued to your computer or mobile device when you visit a website, and which store and track information about your use of the website. You can choose to deactivate cookies, however in such circumstances you may not be able to use parts of the Services which require cookies to be active.

Log Files

When you access the Services, your IP address, browser type, and browser language etc., will be automatically obtained and stored in log files. Such information will be used to analyze user environments, which enables us to improve the Services, as well as to prevent any unauthorized/fraudulent practices which interfere with normal operations of the Services.

Location Information

Some of the Services may use location information transmitted from your mobile device. We only use such information as is necessary in order to provide the designated Services to you. If you have not allowed location information to be sent via the settings menu on your mobile device, your location information will not be sent to us.

Computer or Device Information

Information about your computer or device may be acquired at times. We use the information collected to improve our Services, as well as to prevent any unauthorized/fraudulent practices which interfere with normal operations of our Services.

ACCESS AND CORRECTION OF PERSONAL INFORMATION

You may log into your Account at any time to access and/or correct your personal information with us.

If you do not have an Account with us or are unable to access your Account, you may contact us at info@picocandy.com to request for access and/or correction of your personal information. We will respond to such request within 30 days. Please note that if you submit a request through this method, we reserve the right to

(a) charge a reasonable administrative fee in order to attend to your request for access to your personal information.

(b) decline your request if the personal information that is the subject of your request does not belong to you or if we are unable to verify your identity.

Retention of Personal Information

We will retain your personal information only for as long as needed to provide the Services to you, subject to our compliance with this Privacy Policy. We may also retain and use such personal information as necessary to comply with our legal obligations, resolve disputes, maintain accurate accounting, financial and other operational records and enforce our agreements.

Personal Information of Children

The Service is not directed to or intended be used by children and we do not knowingly collect personal information from children. If you have reason to believe that a child has provided personal information to us through the Services, please contact us at info@picocandy.com and we will take steps to delete such personal information from our records.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time. The most current version of the Privacy Policy will govern our use of your personal information. In the event of any changes to this Privacy Policy, we will post those changes on this page. By continuing to access and use the Services after those changes are effective, you agree to be bound by the revised Privacy Policy.

Inquiries

If you have any questions, complaints or comments about this Privacy Policy, please contact us at info@picocandy.com.

This Privacy Policy was last updated on September 19th 2014.